Terms of service

What unpitch is, and what it is not

unpitch simulates how an audience might react to something you wrote, using AI models that play the part of the people you are trying to reach. The output is a model’s prediction, not a person. A simulated persona is not a real human being, has not consented to anything, and did not say what it appears to say. Nothing it produces is a fact about any real individual, and nothing here is legal, financial, employment or other professional advice.

We do not promise any business outcome. Reply rates, meetings booked and revenue depend on your list, your timing, your channel and your offer — none of which we control. Read what the product gives you as a second opinion you can argue with, and check it before you act on it.

Your account

You need to be at least 16 to use unpitch, and old enough to enter a contract where you live. Give us an email address that works, keep your sign-in details to yourself, and tell us if you think someone else has got into your account.

Accounts belong to people, not to job titles: do not share one. Organisations are the way several people work together, and the owner of an organisation controls its workspaces, its members and its billing. If your employer created your account, they can administer it, and what happens to it when you leave is between you and them.

Your content stays yours

Everything you write, paste or upload remains yours, and so does what the product generates from it. You give us permission to store and process it for one purpose: running the service for you. That permission ends when you delete the content or your account.

We do not train models on your content — ours or anyone else’s — unless you explicitly opt in.

You are responsible for having the right to give us what you give us. That matters most when your material describes other people, such as named leads in research you upload: you need a lawful basis for handing it over, and we rely on you having one.

What you may not do with it

Do not use unpitch to send spam or messages that break the marketing and anti-spam rules where your recipients are; to harass, threaten, defraud or impersonate anyone; to produce material that sexualises children, incites violence or promotes self-harm; or to break any law that applies to you.

Do not present simulated output as a real person’s words, opinion or endorsement. Do not build a persona that impersonates a specific, identifiable individual in order to put words in their mouth. Do not resell the product or its output as your own simulation service, scrape it, work around its limits, attack it, or try to extract the prompts and models underneath.

You are responsible for the messages you send after using unpitch. We simulate the reaction; you decide what actually reaches a real human being.

Plans, credits and paying

Some work costs credits. Every plan grants a credit allowance each month — the current numbers are on the pricing page, which is the authority, not this page.

Credits expire, and they do not have cash value. On the free plan the monthly allowance expires at the next reset and does not roll over. On a paid plan an allowance survives the current month and the two after it, so the most you can hold is three months’ worth. Credits cannot be bought back, transferred between organisations or exchanged for money.

Paid plans renew automatically each month or year until you cancel. Stripe takes the payment and holds the card details; we never see them. Prices are in US dollars and exclude any tax we have to add. If a payment fails we may retry it and, if it keeps failing, suspend the plan.

Cancelling, refunds and chargebacks

Cancel whenever you like from the billing screen. You keep the plan until the end of the period you already paid for, and then drop to the free plan — cancelling does not delete your account or your work.

We do not refund the unused part of a period by default, and we would rather say so plainly than bury it. One exception is in the plan: if you paid for a year, you can ask for a full refund within 30 days of the invoice, and after that the annual term runs to its end. If something went genuinely wrong — we broke it, we double-billed you, you were charged after cancelling — write to hello@unpitch.ai and we will sort it out. Where the law where you live gives you a cancellation or refund right, that right wins over this paragraph.

A refund or a chargeback allows us to reclaim the unspent credits that payment funded and stop future monthly credit allocations funded by it. Credits you already used are not clawed back.

Changes, downtime and endings

We are an early product and it will keep changing. We add, alter and remove features. We will not retroactively change the price of a period you already paid for. If we discontinue something you paid for outright, we will refund the part you cannot use.

We do not promise a level of uptime. The product depends on other companies’ infrastructure and on AI models we do not operate, and any of them can fail or change what they return.

We can suspend or close an account that breaks these terms, that puts the service or other customers at risk, or that we are required to act against. Except where something is serious enough to need stopping immediately, we will tell you why and give you a chance to put it right. You can leave whenever you like: ask us to erase your account and we will, under the privacy policy.

Our side of the ownership line

The product itself — the software, the models and prompts we built, the personas we ship, the brand — stays ours. Using unpitch does not transfer any of it to you. If you send us an idea for how the product should work, we may use it without owing you anything for it; that is not us claiming your content, only your suggestions about ours.

The limits on what we owe you

The service is provided as it is, without warranties beyond those the law will not let us exclude. We do not warrant that a simulation is accurate, that it predicts a real reaction, or that the product will be uninterrupted or error-free.

To the extent the law allows, we are not liable for lost profits, lost business, lost data or indirect damages, and everything we could owe you across all claims is capped at what you paid us in the twelve months before the claim, or one hundred US dollars if that is more. None of this limits liability for our own fraud, or for anything else that cannot be limited where you live.

Law, disputes and the rest

These terms are governed by the laws of the State of Wyoming, USA, and disputes go to the courts there — except that if you are a consumer, you keep the protections and the courts of the country you live in. Talk to us first: almost everything is faster to fix by email than by lawyer.

If a clause here turns out to be unenforceable, the rest still stands. Not enforcing something once does not waive it. You may not transfer this agreement; we may, if the company is sold or reorganised, and we will say so if it happens.

When we change these terms in a way that matters, we will update the date at the top and tell account holders before it takes effect. Carrying on using unpitch after that is how you accept the new version; if you would rather not, cancel.

Reaching us

These terms, your account, or a billing problem: hello@unpitch.ai. Anything about your data, including asking us to delete it: privacy@unpitch.ai. A real person reads both.