When it will not connect
Fix common integration authorisation, access, spending, and document-conflict errors.
The browser step never opens
For Claude or ChatGPT, check your browser’s other windows and monitors. The account sign-in window may have opened there. Keep the installed Unpitch plugin.
For Claude Code, authorisation returns through localhost:8080. If the browser does not open or the callback cannot load, another local process may be using that port. Close it, then start authorisation again from Claude Code.
It opens, but you are asked to sign in
Sign in to unpitch in that browser, then start authorisation again from your assistant. The original request is single-use, so reloading the old consent page may not continue it.
It says the request is no longer available
Start a fresh authorisation from the assistant you are connecting. The request may already have been used, expired, or been replaced by a newer authorisation attempt.
In Claude, open Customize → Plugins → Yours → Unpitch → Connectors and select Connect. In ChatGPT, open the installed Unpitch plugin and start its account sign-in again. In Claude Code, open /mcp and authorise Unpitch again.
The plugin is installed but Unpitch does not show Connected
Open the installed plugin and connect your Unpitch account. After approving a workspace, use Copy check prompt in Unpitch’s setup guide. The assistant must successfully read the workspace through Unpitch. Then return to Settings. Installing a plugin alone does not authorise access.
If Settings shows Account authorised, choose Check connection. Do not reinstall or revoke the plugin to repeat this read-only check.
Every request is refused after it worked before
A connection stops working after you revoke it, authorise a replacement, or lose access to the organisation. Authorise again if you still have access and want a new connection. The old connection cannot be restored.
A run is refused but you still have credits
Check the shared integration spend limit in Settings → Integrations. The organisation may have reached its calendar-month integration limit even while its credit balance is positive. Credits and limits explains what the limit counts.
An edit is refused as a conflict
The document changed after your assistant last read it. Ask it to read the latest revision, then apply the intended edit again.
Still stuck
Open Settings → Integrations to confirm the connected workspace, last-use time, and connection status. If a Claude or ChatGPT connection is no longer valid, choose Continue beside it. For Claude Code, choose Set up. Start a fresh authorisation from the assistant.