AI credits
Understand what credits pay for, when they expire, and why your available balance may change.
Credits pay for persona builds, Simulations, and work beyond your plan's included allowance. Open Billing & invoices from the account menu to see your balance.
The balance belongs to your organisation and is shared across its workspaces. Check the active workspace before buying credits or starting a run.
What credits are spent on
A Persona Simulation costs 40 credits per run. A Quality Check costs 2 credits when your included allowance is exhausted; included checks use no credits.
Building a Standard persona costs 5 credits, a Researched persona 500, and a custom role 1,000. You pay for the build once. Using a saved persona in a Simulation costs the Simulation price, without another build charge.
See Included work and credits for Quality Check allowances and Researched personas for research requirements.
The lines under the balance
A job can reserve credits before it finishes. Those credits cannot fund another run and are separate from your available balance.
The expiry date refers to the next block of credits due to expire, not necessarily your whole balance. The arriving date is your next monthly allocation. If it says credits are arriving now, that allocation is due but has not yet been added.
When credits refresh
Free receives 30 credits a month. Unused credits expire at the next monthly reset. On Free, credits pay only for Quality Checks beyond the included allowance.
Paid plans retain the current month's allocation and the previous two months. This limits plan-funded credits to 900 on Lite, 4,500 on Plus, and 27,000 on Pro. Older allocations expire even if you have not spent them.
Annual subscriptions also receive credits monthly, rather than a year's credits at once.
Your first month on Free is doubled
A new Free organisation receives a one-time welcome grant of 30 credits alongside its first monthly allocation, giving it 60 credits to start. Both expire at the end of that first period. The welcome grant does not repeat and is not given to an organisation that starts on a paid plan.
Buying more credits
On Pro, the organisation owner can choose Buy credits in Billing and pay for a pack in Stripe. Packs are one-time purchases, valid for twelve months. They add credits without changing your plan.
If a purchase is still processing, use Check status before attempting another payment. Use Resume payment to return to an unfinished checkout.
When the balance cannot be spent
A balance marked On hold cannot fund new work until the account issue is resolved. Buying more credits does not resolve the hold.
If a Simulation cannot start because of billing, its message explains whether credits are insufficient, billing is updating, or the account needs attention. Use Open billing in new tab to check without leaving your draft. If you are not the organisation owner, ask the owner for help with billing.
When the card shows no number
A missing number does not mean your balance is zero.
- If no credits have been allocated, check that the account's email confirmation is complete.
- If the balance could not load, use Try again. A failed balance read does not spend or remove credits.
Before deleting an account
Deleting an organisation forfeits its unused credits. Deleting your profile also forfeits credits in the Individual organisation deleted with it. Check the deletion confirmation before continuing; those credits cannot be restored by signing up again.