Managing your subscription

Open Billing & invoices from the account menu to manage your subscription. Payments, receipts, and cancellation are handled in Stripe.

Only the organisation owner can buy a subscription or manage billing. Other members can view the plan and balance, or contact sales about Enterprise.

Starting a subscriptionCopy Anchor Link

1. In Billing, choose View all plans.
2. Select the billing period and plan, then complete checkout in Stripe.
3. Return to Billing to check your plan. If the payment has just completed, allow a moment and refresh before trying again.

Billing applies to the organisation behind your active workspace. If you switch workspaces in another tab, an action on the old Billing screen may be refused and the page refreshed. Check the refreshed workspace before continuing.

Changing your card, and finding receiptsCopy Anchor Link

Choose Manage in Stripe on the Billing page to open the customer portal. It is available to the owner while the organisation has an open subscription, including one scheduled to end.

Moving to a different planCopy Anchor Link

To change plans, cancel the current subscription, wait until it ends, then subscribe to the new plan. An open subscription blocks another purchase, even if payment problems have temporarily returned the account to Free.

CancellingCopy Anchor Link

From Billing, choose View all plans, then Cancel plan. Complete the cancellation in Stripe.

Your plan stays available until its end date, then returns to Free. Check the cancellation date in Billing to confirm it is scheduled. Once cancellation is scheduled, the cancel button disappears; Manage in Stripe remains available while the subscription is open.

If your account shows an Access ends date for a Pilot, it has a fixed access period and does not offer this cancellation control.

Reading the subscription statusCopy Anchor Link

A payment problem can leave a subscription open while its paid features are unavailable:

• Past due still gives access to the paid plan. Check the payment details in Stripe.
• Unpaid, Paused, or Incomplete does not give paid-plan access. The account may show Free even though a subscription still needs attention.
• Canceled means the subscription has ended.

Use Manage in Stripe to review the subscription and payment details. Do not start another subscription just because the current plan says Free.

When plan changes are pausedCopy Anchor Link

A billing notice may pause new purchases while an account issue is resolved. This notice alone does not remove existing plan access. If payment management is being set up, purchase and management controls may be unavailable.

Before deleting an organisationCopy Anchor Link

An active subscription or unresolved checkout can block deletion. Cancel the subscription and wait for it to end, and resolve any pending payment before deleting the organisation. Unused credits are forfeited without a refund when you delete the organisation.